Visual Remote Guidance: How Does It Work?

25 Settembre 2020

Visual remote guidance is a relatively new form of assistance which has become more and more useful in the past years because of its many pros. Let’s see how it works and why so many businesses have decided to upgrade their workspace with this tech. 

There is an increase in demand from the industrial sector for new forms of remote assistance, especially in its newest form or visual remote guidance.

In this article we’ll analyse what are the pros of upgrading your workforce with this kind of assistance, the role of augmented reality in solving even the hardest technical issue and why It became so popular in such a short time.

How visual remote guidance works?

While performing an inspection or trying to solve a technical issue on a machinery, your local workforce may encounter enormous difficulties even to detect where the problem is, even before trying to fix it.

This happens especially when we are performing an operation on particular machines or unique pieces that requires extremely specialized technicians, which may not be always available. 

And that’s particularly true right now, at the end of 2020, because of the ongoing Pandemic and all the travel restrictions and social distancing in act.

Visual Remote Guidance: How Does It Work?

Regarding how it works, we will base our examples on the Kiber 3 kit and its features step by step.

  • Smart devices support

Your selected worker and a remote expert have the chance to stay in contact through a multi-platform app supported from a smart mobile device, a tablet or a PC, in order to receive support.

  • Kiber 3 Web

If you don’t want to download any additional app or software to receive help, you may use the Kiber 3 web directly from your browser.

  • Look through your workforce eyes

Thanks to the Kiber 3 kit, a technician can use a rugged head-mounted device with a unique binocular visor designed to perform on field and receive the perfect visual remote guidance in order to get the job done as soon as possible.

  • Streaming video and recording option

Your dedicated worker can stream what he or she is watching in that very moment video of the work carried out not only to a remote assistant, but also to the rest of your workforce as a training. Additionally, there’s also the possibility to record the whole operation and store it for future sessions.

  • Communication

A fully Integrated headset enables your workforce to perform efficient and clear communication in any kind of environment, no matter how noisy or altered it is.

  • Augmented Reality Support

The remote assistant has the possibility to simultaneously write notes, draw (arrows, signals…) and pointing out in many other interactive ways on the live image seen by both local and remote users. 

AR tech is probably the core feature of a visual remote guidance: without it, this form of remote assistance would be not possible, and we’d be stuck in the past and it deserves to be explained.

Read also: AR Based Remote Assistance: A Short Guide

How Augmented Reality Works

Augmented reality is nothing but an enhanced version of reality created thanks to the use of digital technology to overlay digital data and information on an image of something being viewed through a specific device, for example a camera. 

In our specific case, we developed an “all-in-one” AR solution offered by our newest product, Kiber 3.

This product is formed by an unique fusion of Hardware and Software, completely integrated with AR tech and with a wearable solution that allows any remote experts to “see” through your on-field worker eyes.

Once connected, the remote user will enhance the reality saw through the unique Kiber 3 binocular.

The new Kiber 3

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