The Benefits of Remote Visual Support

26 Giugno 2023

Remote visual support is an advanced solution that allows you to exploit the potential of technologies such as (AR) augmented reality and live video feeds for real-time remote assistance. There are countless applications, from remote technical support for customers to remote assistance for field operators.

This approach is particularly suited to the new demands of the modern workplace, which is increasingly focused on remote collaboration, optimising costs, and improving productivity and safety. Let’s discover the benefits of remote visual support, the main applications available for companies, and the best technologies on the market.

Advantages of remote visual support technologies

Remote visual support is an innovative way to provide remote assistance by live video feed. Thanks to augmented reality technologies, remote visual support solutions allow those in the field to film the working environment, while experts connected remotely can provide instructions, information, or any other type of remote support required.

Field operators can record images using special wearable AR devices, such as helmets fitted with high-resolution wide-angle cameras or smartphones. Experts can follow the live feed through special desktop or mobile software to guide, monitor and manage remote assistance operations. 

The main benefits of remote visual support include:

  • streamlining costs;
  • saving time;
  • increasing productivity;
  • improving safety;
  • enhancing customer satisfaction;
  • integration into your own IT ecosystem;
  • reducing environmental impact;
  • more efficient emergency management;
  • more accurate assistance services.

First and foremost, remote visual support technologies help you save time and money, improving productivity because assistance teams and technicians can manage customer support quickly and more effectively. It is also possible to improve the quality of assistance services, improve customer satisfaction, and acquire new customers more easily for business growth.

Remote visual support helps manage emergencies promptly and effectively, for example by assisting field technicians working on an emergency repair with the support of highly skilled experts connected remotely. These solutions also aid in improving safety standards, reducing the number of complaints, and improving the accuracy of assistance services.

With remote visual support, you can reduce your company’s carbon footprint, making the business more sustainable by reducing the need for customer assistance technicians to travel. Visual support tools can also be integrated into your company’s IT infrastructure, for example with cloud services, IoT devices, and team interaction platforms such as Microsoft Teams.

How remote visual support technology can be used in your company

Remote visual support technology offers a range of applications to companies in the field of remote collaboration:

  • remote technician training with AR, with sessions guided remotely;
  • emergency management in industrial facilities;
  • repair and maintenance of equipment and machinery with remote assistance;
  • visual surveys to gather data before sending in a team of technicians and experts;
  • inspection activities in dangerous environments with remote support;
  • remote technical assistance to customers.

The main applications of remote visual support are in an industrial setting, where these technologies allow the operations of field technicians to be managed with the remote support of experts in a safer, more efficient, and faster way. From the Oil & Gas industry to the Maritime industry, from Manufacturing to the Renewable Energy sector, remote visual support boasts multiple applications and benefits for the world of industry.

Kiber 3: the advanced solution to remote visual support field service

Kiber 3 is an AR/XR technology with 5G capability for remote visual support, with which companies can make industrial operations requiring remote collaboration smarter, more efficient, and safer. This wearable solution allows you to get the full potential out of your workforce, with a remote AR communication system that is fully integrated with hardware and software.

Field technicians can use Kiber K3S, a wearable device integrated with Android smartphones that offer new phone/helmet applications and unique functionalities, such as a binocular high-resolution display and handcam with a narrow field of view. Kiber K3S is an advanced and versatile remote collaboration tool, also available in the certified ATEX Zone 1 version for remote visual assistance in dangerous environments.

To manage remote visual support field operations the wearable device can be integrated with a set of dedicated desktop and mobile software solutions. These include the Kiber 3 Field mobile app, the mobile AR solution for remote assistance that allows fieldworkers to identify and resolve problems more quickly, or the Kiber 3 Web platform for remote collaboration and live support.

The new Kiber 3

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