Kiber and STO Join Forces to Revolutionize Remote Technical Assistance on Construction Sites

31 Maggio 2023


We are thrilled to announce an exciting new partnership between Kiber and Sto Italia, two industry leaders committed to delivering innovative solutions in the construction sector. Sto Italia, a subsidiary of Sto Group, a world leader in thermal insulation, has chosen Kiber’s cutting-edge AR/XR technology to enhance its remote assistance capabilities. This collaboration aims to revolutionize the way construction projects receive real-time guidance and support, ensuring optimal efficiency and quality.

STO’s Remote Technical Assistance Project:

In recent years, there has been a significant increase in energy retrofitting projects across buildings of all sizes. To maintain the highest quality standards, construction companies have had to rapidly consolidate their training programs, often requiring the presence of qualified Technical Instructors on-site.

For STO, providing technical assistance during the application phase is a crucial value-added service. Their Technical Support Center (TSC), consisting of a team of engineers, architects, surveyors, and technical instructors, offers both design and practical support to their clients.

However, the COVID-19 pandemic in 2020 highlighted a previously dormant need: a solution that enables seamless on-site support despite various restrictions. This realization led to STO’s Remote Technical Assistance project.

How Does it Work?

On-site applicators wear a specially designed helmet integrated with a visor, camera, and thermal imaging system, connected to the TSC. This setup allows for real-time communication and the swift provision of assistance to continue or even carry out tasks remotely when necessary.

The collaboration between STO and Kiber has made this possible.
STO now possesses a patented tool that ensures maximum operational efficiency through remote technical inspections, meeting the primary needs of its clients during the application of STO Systems.

Key Benefits of Remote Assistance:

Rapid Response: STO guarantees technical assistance within three days through their local Technical Sales Representative, ensuring minimal project delays.

Precision: The advanced imaging transmission system facilitates the transfer of the highest level of detail to the TSC, enabling accurate guidance and support.

Safety and Privacy: This highly technological solution meets the necessary workplace safety requirements (certified PPE) and complies with privacy protocols to safeguard sensitive information.

Proximity: A dedicated STO Technical Sales Representative will always be present on-site to ensure the utmost effectiveness of the service, working closely with the remote assistance team.

Michele Pingitore, Product Manager at STO, stated:

We firmly believe that our partnership with Kiber will transform the way technical assistance is delivered in the construction industry. By leveraging Kiber’s powerful AR/XR technology, we can provide immediate and precise guidance to our clients, regardless of physical constraints. This collaboration is a significant step forward in our commitment to offering unparalleled support and ensuring the highest levels of efficiency and customer satisfaction

The partnership between Kiber and STO represents an exciting milestone in the construction industry, marking a new era in remote technical assistance. Through the integration of Kiber’s AR/XR technology, STO will provide faster, more accurate support to construction projects, empowering them to overcome challenges and achieve outstanding results. Together, we are revolutionizing the way construction professionals work and ensuring that excellence and efficiency remain at the forefront of every project.

 ph. credits: Emilio Giccone

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