Kiber 3 Solution – Knowledge Base

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Kiber 3 Kit

What is the GLOCAL ME?

  • GlocalMe is a global mobile internet access service. GlocalMe devices are portable SIM-free, Wi-Fi hotspot, supporting maximum five devices and support 4G standard.
  • GlocalMe’s service covered 140+ countries and regions – Here is the list of covered areas

 

How to recharge the data traffic on the GlocalMe?

  • To purchase a navigation data traffic set for the virtual SIM it is necessary to create an account on GlocalMe’s official site >> https://www.glocalme.com/IT/en-US and associate this account to your GlocalMe. You’ll be requested GlocalMe’s IMEI and a password. These information are provided on the white label on Kiber device.
  • Once your account is associated, you’ll be able to view data traffic information on your profile and purchase a navigation data traffic set for usage.

 

Do I need a SIM card to use the Glocal ME?

  • No, you don’t need a SIM card to use Glocal Me since it is equipped with embedded Virtual SIM Cards. However, apart from using GlocalMe service, you can use other SIM cards (Micro-SIM cards) to provide data service. Here more information on how to select the SIM and enable the service.
  • Please, make sure you remove PIN from the SIM card you intended to use

 

Do not have connectivity from GlocalMe router using local SIM

  • Make sure the SIM DOES NOT have PIN Code. If this is the case, remove the PIN code using a standard mobile phone.
  • Make sure SIM’s APN is properly set according to the local operator settings for data traffic.

 

GlocalMe router gets stuck during booting

  • Should this happen, connect the Glocal Me device to a laptop/PC using a USB cable and wait for rebooting.

 

Cannot configure the Helmet with the App

  • Make sure the smartphone used for the configuration has Bluetooth and Localization Services (GPS) enabled.
  • In case configuration panel get stuck on “Waiting” message, please reset smartphone’s Bluetooth and try again

 

iPhone hotspot not detected

  • This might be due to Apple’s policy which disables the hotspot in case no devices connect within 90s from its activation. A work around is to enable the hotspot from the “Settings” page and stay on that page until Kiber device(s) get connected
  • In case configuration panel get stuck on “Waiting” message, please reset smartphone’s Bluetooth and try again

 

Kiber devices are connected but no video/audio stream is received/transmitted

  • Please check firewall policies on your corporate network. In fact, it might happen that traffic towards Kiber Server gets blocked (e.g., due to MAC Address based filtering; TPC/IP and/or UDP protocols filtering). In particular make sure ports 80 and 443 are enabled.

 

​​​​​​​I have lost/forgotten the Session Code/Client Code needed for the connection

  • Go on the Kiber 3 Field Application and:
    • ​​​​​​​Select the Configuration icon
    • Choose the Helmet/Handcam to be used from the list on the screen
    • Read the predefined settings showed on the screen in the configuration panel.

Kiber 3 Web

​​​​​​​Which are the minimum HW requirements to run Kiber 3 Web Application?

  • The minimal system’s HW requirements to run the Kiber Web App are:
    • ​​​​​​​​​​​​​​CPU: Intel Core i3 @ 1.5GHz or greater
    • RAM: At least 2GB
    • Storage:  At least 25GB

 

Which are the recommended HW requirements to run Kiber 3 Web Application?

  • The recommended system’s HW requirements to ensure a smooth operation of the the Kiber Web Solutions are:
    • ​​​​​​​​​​​​​​CPU: Intel Core i7 @ 1.8GHz or greater
    • RAM: At least 8GB
    • Storage:  At least 25GB
    • GPU: At least Intel UHD 620
  • Notice – If you are running the Kiber Application from a Laptop make sure the laptop is connected to the power supply and/or it is configured in “Max Performance” Mode
    • This refers to Window’s settings and it is needed to prevent PC/laptop entering in safe energy mode and therefore disabling network interface/WiFi cards leading to service interruptions/downgrading

 

Do I need a specific configuration of the PC/Laptop to run the solution?

  • You don’t need to have anything more than the standard PC/Laptop features such as camera/speakers/microphone to experience the complete features of the solution.
  • Notice – If you are running the Kiber Application from a Laptop make sure the laptop is connected to the power supply and/or it is configured in “Max Performance” Mode
    • This refers to Window’s settings and it is needed to prevent PC/laptop entering in safe energy mode and therefore disabling network interface/WiFi cards leading to service interruptions/downgrading

 

Occasional cracking noise is perceived

  • Make sure you are running the Kiber Web Application from a PC/laptop with enough CPU processing power. Please refer to the specification provided.
  • If you are running the Kiber Web Application from a Laptop make sure the laptop is connected to the power supply and/or it is configured in “Max Performance” Mode
    •  This refers to Window’s settings and it is needed to prevent PC/laptop entering in safe energy mode and therefore disabling network interface/Wi-Fi cards leading to service interruptions/downgrading.

​​​

Occasional cracking noise is perceived when sharing the desktop

  • See point above.
  • In case you are using multiple monitors, please try to decrease the resolution of the screen you want to capture/share.

 

Some participants hear echoes

  • This might be caused by the use mismatched microphone and external speaker devices which often lead to cause echo. Therefore, it is recommended to use a headset for best audio performance.

 

Occasional perceived disconnection of other experts

  • Make sure you have a good connection to the sever. This can be checked by looking to the “Network Quality Indicator” on the screen which should not be in the red zone.
  • Please check CPU usage on your machine. Make sure you are running the Kiber Web Application from a PC/laptop with enough CPU processing power. Please refer to the specification provided.
  • Disable VPN if this is possible at all.

 

Incoming voice from the field (i.e. Helmet or Smart Device) comes with a low volume

  • On the Kiber Web Application there is a feature which enables the Primary Expert to boost the audio level coming from the field. Please use this capability to enhance the volume.

 

​​​​​The Kiber Web cannot reach the Kiber Server, but it is possible to navigate on the Internet

  • Please check firewall policies on your corporate network. In fact, it might happen that traffic towards Kiber Server is blocked (e.g., MAC Address based filtering; TPC/IP and/or UDP protocols filtering). In particular make sure ports 80 and 443 are enabled.

 

Expert’s Audio and/or Video do not work

  • Please make sure you grant access to microphone and camera when requested by the browser.
  • In case this does not work, try to proceed in this way:
    • Remove the already granted accesses (on the right side of the browser’s address bar)
    • Refresh the web page
    • Grant access again when prompted.

 

​​​​​​​Screensharing does not work on MAC

  • Please check the following:
    • Go in “System Preferences” on the MAC
    • Select “Screen Sharing”
    • Enable the “Allow Screen Sharing” options

​​​​​

Which are the Operating System I can use the Web Application?

  • The solution can be used on:
    • Windows 10 Pro/Enterprise Platforms
    • MAC OS 10.12+ Platform

 

Which are the browsers I can use the Web Application?

  • The solution is designed according to the Web User Interface Design Best Practices which guarantee the compatibility and interoperability with multiple Operating systems and Web browser. 
  • Nevertheless, VRMedia has thoroughly validated the operation of Kiber 3 Web SW with the most common operating systems and browsers as mentioned in the tables below:

 

Google Chrome v. 80.0.+ Supported under Windows and MAC – Recommended OPTION
Mozilla Firefox v. 72+ Supported under Windows and MAC
Opera v.71.03+ Supported under Windows
Microsoft Edge v. 79.0.+ Supported under Windows

Kiber 3 Field Application

​​​​​​​I have a “License Not valid” message appearing on the start screen

  • This happens when there are no more licenses available associated to your account. Please refer to the Kiber 3 contact point in your organization or contact VRMedia Support Service at  helpdesk@vrmedia.it to report the situation.

 

All experts hear the echo of all others session’s audios

  • Please, make sure you are using the headset with the Kiber 3 Field Application.

 

Cannot access iOS devices’ photo gallery when uploading/saving images/screenshots

  • Please, make sure you choose the option “Allow access to all photos” in the Kiber 3 Field Application permissions’ settings.

 

I get the message “Failed to load” from the application

  • This might be due to a (temporary) lack of internet or to a slow connectivity which might cause a connection timeout toward the Kiber Server.
  • Please check your connectivity status/throughput and latency and/or change network connection

Miscellanea

How long do the batteries last?

  • Batteries durations depends by several factors but the expected battery time in use (no streaming) for the standard version is approx. 6 to 8 hours (*)(*). Please note that: duration claims depend on type of usage and many other factors; actual results will vary. The unit contains Li-Ion batteries that have limited recharge cycles and may eventually need to be replaced by VRMedia. Battery life and charge cycles vary by use and settings.
    . Recharging time is approx. 4 hours.​​​​​​​

 

Which are the bandwidth requirements for the operation of the solution?

  • To guarantee a smooth operation of the solution it is required to have at least 256kbps bidirectional and symmetrical bandwidth. In addition, for best results, it is recommended to have a max latency below 20ms with a max jitter below 10ms.

 

Does the solution support Mac OS?

  • Yes. The Kiber 3 Web SW can run also under Mac OS for 10.12+ versions.

 

Which are the protocols used for the connectivity?

  • Kiber platform relies on TLS/SSL, HTTPS, WSS protocols which are all encrypted protocols and therefore secure by design.

 

How does the solution guarantee privacy and security of the connection?

  • There are several methods which ensure the security and the privacy of the connection starting from the communication protocols up to the access mechanism to the Kiber 3 Web SW. In particular:
  • Communication protocols – Kiber platform relies on TLS/SSL, HTTPS, WSS protocols which are all encrypted protocols.
  • Access credentials – The access to an active Kiber 3 session can be made only having dedicated credentials consisting of a client code (unique per each customer) and a session code which is normally pre-allocated in each Kiber Kit for that customer, but which can be changed by the customer directly.

​​​​​​​Furthermore,  starting from release 3.2:

  • Each customer has the possibility to set a dedicated password for each session which will be asked to each participant when entering the sessions for which they have received the invitation.
  • The link shared with the participants of the meeting are encrypted and therefore there it is not possible to sniff the credentials of the session.
  • It is possible to define a time validity of a given link for a conference so that it cannot be used outside the specified time frame

 

How does the solution handle sensitive information (e.g. voice/video) on the network?

  • You can refer to the questions above  as far as the privacy and security is concerned.
  • Furthermore, the Kiber 3 platform DO NOT store in any way the payload of the session nor the identity of the attendees but simply process the video/audio stream in real-time to guarantee the transmission and the routing between all the attendees of a session.

 

How does the solution manage participants?

  • The management of participants is demanded to a specific user which is identified as “Primary User”. He/she has the possibility to:
    • Generate a dedicated invite (i.e. link) for “Secondary Users” which can participate on Audio and Video as well as actively interact on the video streaming with marks/annotations.
      • Up to 2 (two) Secondary Users are supported therefore in case more than two Secondary Uers are invited, the two actives are selected on a First come -First served basis.
      • ​​​​​​​​​​​​​​​​​​​​​​​​​​​​ Any additional Secondary Users beyond the two allowed will be treated as a “Guest” user.
    • Generate a dedicated invite (i.e. link) for “Guests” users which can watch whatever is presented on the screen but can only interact through voice.
    • Share content from with all participants including the on-field technicians through the Kiber Kit Devices
    • Start/Stop recording of the sessions.
    • Make screenshots from the current video stream that can be subsequently annotated.
    • Promote/Revoke one of the two “Secondary Users” to “Primary User” and therefore grant him/her the possibility to share/present on the active session.