Kiber 3 Solution – Knowledge Base
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Kiber 3 Kit
Kiber 3 Web
Kiber 3 Field Application
Miscellanea
Kiber 3 Kit
What is the GLOCAL ME?
- GlocalMe is a global mobile internet access service. GlocalMe devices are portable SIM-free, Wi-Fi hotspot, supporting maximum five devices and support 4G standard.
- GlocalMe’s service covered 140+ countries and regions – Here is the list of covered areas
How to recharge the data traffic on the GlocalMe?
- To purchase a navigation data traffic set for the virtual SIM it is necessary to create an account on GlocalMe’s official site >> https://www.glocalme.com/IT/en-US and associate this account to your GlocalMe. You’ll be requested GlocalMe’s IMEI and a password. These information are provided on the white label on Kiber device.
- Once your account is associated, you’ll be able to view data traffic information on your profile and purchase a navigation data traffic set for usage.
Do I need a SIM card to use the Glocal ME?
- No, you don’t need a SIM card to use Glocal Me since it is equipped with embedded Virtual SIM Cards. However, apart from using GlocalMe service, you can use other SIM cards (Micro-SIM cards) to provide data service. Here more information on how to select the SIM and enable the service.
- Please, make sure you remove PIN from the SIM card you intended to use
Do not have connectivity from GlocalMe router using local SIM
- Make sure the SIM DOES NOT have PIN Code. If this is the case, remove the PIN code using a standard mobile phone.
- Make sure SIM’s APN is properly set according to the local operator settings for data traffic.
GlocalMe router gets stuck during booting
- Should this happen, connect the Glocal Me device to a laptop/PC using a USB cable and wait for rebooting.
Cannot configure the Helmet with the App
- Make sure the smartphone used for the configuration has Bluetooth and Localization Services (GPS) enabled.
- In case configuration panel get stuck on “Waiting” message, please reset smartphone’s Bluetooth and try again
iPhone hotspot not detected
- This might be due to Apple’s policy which disables the hotspot in case no devices connect within 90s from its activation. A work around is to enable the hotspot from the “Settings” page and stay on that page until Kiber device(s) get connected
- In case configuration panel get stuck on “Waiting” message, please reset smartphone’s Bluetooth and try again
Kiber devices are connected but no video/audio stream is received/transmitted
- Please check firewall policies on your corporate network. In fact, it might happen that traffic towards Kiber Server gets blocked (e.g., due to MAC Address based filtering; TPC/IP and/or UDP protocols filtering). In particular make sure ports 80 and 443 are enabled.
I have lost/forgotten the Session Code/Client Code needed for the connection
- Go on the Kiber 3 Field Application and:
- Select the Configuration icon
- Choose the Helmet/Handcam to be used from the list on the screen
- Read the predefined settings showed on the screen in the configuration panel
Kiber 3 Web
Which are the minimum HW requirements to run Kiber 3 Web Application?
- The minimal system’s HW requirements to run the Kiber Web App are:
- CPU: Intel Core i3 @ 1.5GHz or greater
- RAM: At least 2GB
- Storage: At least 25GB
Which are the recommended HW requirements to run Kiber 3 Web Application?
- The recommended system’s HW requirements to ensure a smooth operation of the the Kiber Web Solutions are:
- CPU: Intel Core i7 @ 1.8GHz or greater
- RAM: At least 8GB
- Storage: At least 25GB
- GPU: At least Intel UHD 620
- CPU: Intel Core i7 @ 1.8GHz or greater
- Notice – If you are running the Kiber Application from a Laptop make sure the laptop is connected to the power supply and/or it is configured in “Max Performance” Mode
- This refers to Window’s settings and it is needed to prevent PC/laptop entering in safe energy mode and therefore disabling network interface/WiFi cards leading to service interruptions/downgrading
Do I need a specific configuration of the PC/Laptop to run the solution?
- You don’t need to have anything more than the standard PC/Laptop features such as camera/speakers/microphone to experience the complete features of the solution.
- Notice – If you are running the Kiber Application from a Laptop make sure the laptop is connected to the power supply and/or it is configured in “Max Performance” Mode
- This refers to Window’s settings and it is needed to prevent PC/laptop entering in safe energy mode and therefore disabling network interface/WiFi cards leading to service interruptions/downgrading
Occasional cracking noise is perceived
- Make sure you are running the Kiber Web Application from a PC/laptop with enough CPU processing power. Please refer to the specification provided.
- If you are running the Kiber Web Application from a Laptop make sure the laptop is connected to the power supply and/or it is configured in “Max Performance” Mode
- This refers to Window’s settings and it is needed to prevent PC/laptop entering in safe energy mode and therefore disabling network interface/Wi-Fi cards leading to service interruptions/downgrading.
Occasional cracking noise is perceived when sharing the desktop
- See point above.
- In case you are using multiple monitors, please try to decrease the resolution of the screen you want to capture/share.
Some participants hear echoes
- This might be caused by the use mismatched microphone and external speaker devices which often lead to cause echo. Therefore, it is recommended to use a headset for best audio performance.
Occasional perceived disconnection of other experts
- Make sure you have a good connection to the sever. This can be checked by looking to the “Network Quality Indicator” on the screen which should not be in the red zone.
- Please check CPU usage on your machine. Make sure you are running the Kiber Web Application from a PC/laptop with enough CPU processing power. Please refer to the specification provided.
- Disable VPN if this is possible at all.
Incoming voice from the field (i.e. Helmet or Smart Device) comes with a low volume
- On the Kiber Web Application there is a feature which enables the Primary Expert to boost the audio level coming from the field. Please use this capability to enhance the volume.
The Kiber Web cannot reach the Kiber Server, but it is possible to navigate on the Internet
- Please check firewall policies on your corporate network. In fact, it might happen that traffic towards Kiber Server is blocked (e.g., MAC Address based filtering; TPC/IP and/or UDP protocols filtering). In particular make sure ports 80 and 443 are enabled.
Expert’s Audio and/or Video do not work
- Please make sure you grant access to microphone and camera when requested by the browser.
- In case this does not work, try to proceed in this way:
- Remove the already granted accesses (on the right side of the browser’s address bar)
- Refresh the web page
- Grant access again when prompted.
Screensharing does not work on MAC
- Please check the following:
- Go in “System Preferences” on the MAC
- Select “Screen Sharing”
- Enable the “Allow Screen Sharing” options
Which are the Operating System I can use the Web Application?
- The solution can be used on:
- Windows 10 Pro/Enterprise Platforms
- MAC OS 10.12+ Platform
Which are the browsers I can use the Web Application?
- The solution is designed according to the Web User Interface Design Best Practices which guarantee the compatibility and interoperability with multiple Operating systems and Web browser.
- Nevertheless, VRMedia has thoroughly validated the operation of Kiber 3 Web SW with the most common operating systems and browsers as mentioned in the tables below:
| Google Chrome v. 80.0.+ | Supported under Windows and MAC – Recommended OPTION |
| Mozilla Firefox v. 72+ | Supported under Windows and MAC |
| Opera v.71.03+ | Supported under Windows |
| Microsoft Edge v. 79.0.+ | Supported under Windows |
Kiber 3 Field Application
I have a “License Not valid” message appearing on the start screen
- This happens when there are no more licenses available associated to your account. Please refer to the Kiber 3 contact point in your organization or contact VRMedia Support Service at helpdesk@vrmedia.it to report the situation.
All experts hear the echo of all others session’s audios
- Please, make sure you are using the headset with the Kiber 3 Field Application.
Cannot access iOS devices’ photo gallery when uploading/saving images/screenshots
- Please, make sure you choose the option “Allow access to all photos” in the Kiber 3 Field Application permissions’ settings.
I get the message “Failed to load” from the application
- This might be due to a (temporary) lack of internet or to a slow connectivity which might cause a connection timeout toward the Kiber Server.
- Please check your connectivity status/throughput and latency and/or change network connection
Approved Mobile devices
- Here’s the list of smartphones and tablets tested and approved by our tech team:
- CAT S62Pro with thermal camera
- Google Pixel 4a
- Samsung A50
- Samsung A51
- Xiaomi Mi 9
- Samsung Galaxy a22 5G
- Motorola moto g 5g plus
- Motorola moto g 20
- Oneplus 7 pro
- Tablet Samsung Galaxy Pro Tab
Miscellanea
How long do the batteries last?
- Batteries durations depends by several factors but the expected battery time in use (no streaming) for the standard version is approx. 6 to 8 hours (*)(*). Please note that: duration claims depend on type of usage and many other factors; actual results will vary. The unit contains Li-Ion batteries that have limited recharge cycles and may eventually need to be replaced by VRMedia. Battery life and charge cycles vary by use and settings.
. Recharging time is approx. 4 hours.
Which are the bandwidth requirements for the operation of the solution?
- To guarantee a smooth operation of the solution it is required to have at least 256kbps bidirectional and symmetrical bandwidth. In addition, for best results, it is recommended to have a max latency below 20ms with a max jitter below 10ms.
Does the solution support Mac OS?
- Yes. The Kiber 3 Web SW can run also under Mac OS for 10.12+ versions.
Which are the protocols used for the connectivity?
- Kiber platform relies on TLS/SSL, HTTPS, WSS protocols which are all encrypted protocols and therefore secure by design.
How does the solution guarantee privacy and security of the connection?
- There are several methods which ensure the security and the privacy of the connection starting from the communication protocols up to the access mechanism to the Kiber 3 Web SW. In particular:
- Communication protocols – Kiber platform relies on TLS/SSL, HTTPS, WSS protocols which are all encrypted protocols.
- Access credentials – The access to an active Kiber 3 session can be made only having dedicated credentials consisting of a client code (unique per each customer) and a session code which is normally pre-allocated in each Kiber Kit for that customer, but which can be changed by the customer directly.
Furthermore, starting from release 3.2:
- Each customer has the possibility to set a dedicated password for each session which will be asked to each participant when entering the sessions for which they have received the invitation.
- The link shared with the participants of the meeting are encrypted and therefore there it is not possible to sniff the credentials of the session.
- It is possible to define a time validity of a given link for a conference so that it cannot be used outside the specified time frame
How does the solution handle sensitive information (e.g. voice/video) on the network?
- You can refer to the questions above as far as the privacy and security is concerned.
- Furthermore, the Kiber 3 platform DO NOT store in any way the payload of the session nor the identity of the attendees but simply process the video/audio stream in real-time to guarantee the transmission and the routing between all the attendees of a session.
How does the solution manage participants?
- The management of participants is demanded to a specific user which is identified as “Primary User”. He/she has the possibility to:
- Generate a dedicated invite (i.e. link) for “Secondary Users” which can participate on Audio and Video as well as actively interact on the video streaming with marks/annotations.
- Up to 2 (two) Secondary Users are supported therefore in case more than two Secondary Uers are invited, the two actives are selected on a First come -First served basis.
- Any additional Secondary Users beyond the two allowed will be treated as a “Guest” user.
- Generate a dedicated invite (i.e. link) for “Guests” users which can watch whatever is presented on the screen but can only interact through voice.
- Share content from with all participants including the on-field technicians through the Kiber Kit Devices
- Start/Stop recording of the sessions.
- Make screenshots from the current video stream that can be subsequently annotated.
- Promote/Revoke one of the two “Secondary Users” to “Primary User” and therefore grant him/her the possibility to share/present on the active session.
- Generate a dedicated invite (i.e. link) for “Secondary Users” which can participate on Audio and Video as well as actively interact on the video streaming with marks/annotations.