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Downloads section
Certifications
- KIBER 3S KIT: EU Declaration of Conformity
- KIBER 3 KIT: EU Declaration of Conformity
- KIBER 3 KIT: FCC IC Declaration of Conformity
- KIBER 3 ATEX KIT: EU Declaration of Conformity
- KIBER 3 ATEX KIT: EU-Type Examination Certificate
- KIBER 3 ATEX KIT: UK--Type Examination Certificate
- KIBER Charger: EU Declaration of Conformity
FAQ
Most frequent questions and answers
Why is Kiber an all-in-one solution?
Kiber is an all-in-one solution because it combines various hardware and software components into a single package that provides comprehensive workplace monitoring and control capabilities. These devices are designed to work seamlessly together, providing a complete set of tools for field operators and remote experts to collaborate effectively and improve workplace efficiency and safety.
By bringing all these components together, Kiber provides an all-in-one solution that enables field operators to monitor and control workplace conditions, troubleshoot issues, and collaborate with remote experts in real-time. This helps improve workplace efficiency and safety while reducing operational costs and the need for international travel.
What kind of technical support does Kiber offer for its hardware and software solutions?
Kiber offers technical support for its hardware and software solutions through various channels, including email, ticketing, phone, and online chat. We also provide on-site support and maintenance services as needed to ensure that our products are operating effectively.
Is training available for using Kiber’s solutions?
Yes, we offer training for using our solutions. We provide both remote and in-person training sessions for customers and partners to ensure that they can effectively operate and manage their systems. We also provide a series of video tutorial to better support our users.
How can Kiber’s solutions help improve workplace efficiency and safety?
Kiber’s solutions can help improve workplace efficiency and safety in several ways, ultimately leading to increased productivity, reduced operational costs, enhanced efficiency, compliance and security, and improved customer experience and satisfaction. Firstly, Kiber’s solutions can help decrease training time by enabling remote training and reducing the need for shadowing new workers, allowing them to become operational and effective in the field faster. This can help improve productivity and reduce downtime. In addition, Kiber’s solutions can help avoid production downtime by enabling immediate intervention and troubleshooting, ultimately leading to production continuity. This can help reduce operational costs and improve efficiency. Moreover, Kiber’s solutions can help reduce international travel costs and save time by enabling remote collaboration and support. This can also contribute to reducing carbon emissions and achieving net-zero emission targets. Furthermore, Kiber’s solutions can improve health and safety standards by enabling remote maintenance inspections, testing, and interventions, thereby reducing the need for personnel to be physically present in hazardous environments. This can contribute to compliance and security in the workplace. Finally, Kiber’s solutions can enhance customer experience and satisfaction by enabling real-time issue resolution, remote inspections, and maintenance operations. This can help exceed customer service expectations and improve overall satisfaction. Overall, Kiber’s solutions offer a range of benefits that can significantly improve workplace efficiency and safety, reduce costs, and enhance customer experience and satisfaction.
Can Kiber’s hardware and software solutions be customized to fit the specific needs of my business?
Yes, Kiber’s hardware and software solutions can be customized to fit the specific needs of your business. We offer a range of customization options, including sensor and camera configurations, software integrations, and reporting and analysis tools.
What types of industries or businesses are best suited for Kiber’s hardware and software solutions?
Kiber’s hardware and software solutions are suitable for industries or businesses that engage in various activities such as remote inspection of production stages, final acceptance tests with remote participation, remote assessment of work in progress, management of construction/revamping project issues, real-time assistance to field personnel, provision of remote services, remote verification of asset/equipment status, evaluation and virtual qualification of plants and assets, field training for personnel, training of service network personnel, and supervision of HSE critical activities. These solutions aim to improve safety, efficiency, and productivity in these industries.
Can Kiber’s products be integrated with other existing systems?
Yes, Kiber’s products can be integrated with other existing systems, including building automation systems, access control systems, and data management platforms. We offer APIs and other integration tools to enable seamless integration with third-party systems.
Can the Kiber devices be customized to fit specific needs?
Yes, Kiber devices can be customized to fit specific needs. We offer a range of customization options, including sensor and camera configurations, software integrations, and reporting and analysis tools. Our team can work with you to design a solution that meets your specific requirements.
What types of hardware solutions does Kiber offer?
Kiber is a fully integrated hardware and software wearable, designed for a smarter collaboration between field worker and remote users. Kiber is plug&play, switch it on and start collaborating remotely. Kiber is hands free making remote collaboration easy, safe, and efficient. We provide Standard and ATEX certifications.How does Kiber hardware solution differ from other options on the market?
Kiber’s hardware solutions are designed to be rugged, reliable, and suitable for use in harsh environments. They are also customizable to meet specific industry needs, and offer long battery life, high performance, and advanced connectivity options.Can Kiber hardware be customized to meet specific industry needs?
Yes, Kiber’s hardware solutions can be customized to meet specific industry needs. We offer a range of customization options such as software development, hardware modifications, and bespoke accessories.Is there a warranty or guarantee for Kiber’s products?
Standard guarantee is 12 months, extendable upon request.What is the difference between Kiber’s standard device and the K3 ATEX version?
The ATEX version is specifically designed to meet the requirements of the ATEX directive and is certified for use in potentially explosive atmospheres. This means that the device has been tested and found to be safe for use in these environments and has been certified as such by a third-party certification body.Can the Kiber devices be used for indoor and outdoor environments?
Yes, Kiber’s devices are designed for use in both indoor and outdoor environments. They are ruggedized and can withstand harsh conditions such as extreme temperatures, water, dust, and drops. Thanks to its special design even in the brighter sunlight conditions and hot temperatures, Kiber performs brilliantly. Eye security and a perfect user experience are our priorities. This is why we are constantly running tests to improve our solution and provide our customers with the best results in any environment.How long does the battery last on Kiber’s devices?
In terms of the device’s battery life, under standard usage conditions, the Kiber device can last for 6-8 hours, which is sufficient to cover an entire work shift. Additionally, the kit includes an extra battery that can be easily swapped in when needed.What is the resolution of the display?
Kiber has a Binocular high-resolution display (1280 x 960 pixel per-eye) for maximum visual comfort.Can Kiber’s products be used in harsh environments with extreme temperatures and conditions?
Kiber’s devices are built to be rugged and durable, capable of withstanding extreme temperatures and harsh environmental conditions, both indoors and outdoors. These devices are specifically designed to be water-resistant, dust-resistant, and shock-resistant, and are certified with an IP65 rating, meaning they are waterproof, dustproof, and shockproof. Moreover, Kiber’s devices feature a special design that enables them to perform well even in bright sunlight and hot temperatures. So, whether you’re working in a hot desert climate or a damp, rainy offshore environment, Kiber’s devices can handle the job with ease.How does Kiber’s technology comply with industry regulations and standards?
The entire Kiber’s HW suite is designed to comply with the applicable EU, and North American standards in terms of Safety and Electromagnetic Compatibility for wearable devices for industrial usage. In addition to that, a specific version of the solution is available to be used also in Hazardous Location (HazLoc) i.e. areas where the possibility of fire or explosion hazards may exist under normal or abnormal conditions because of the presence of flammable, combustible or ignitable gases, vapors, liquids, dust, or fibers/flyings. Please contact Kiber’s team to have the complete details of Kiber’s Regulatory and Compliance declarations/certifications.How does the Hand Camera work?
The Kiber ATEX Handcam is designed to work in conjunction with the head unit, providing field operators with an additional point of view to help them reach difficult or inaccessible areas. This allows remote experts to see things from a different perspective, improving their ability to diagnose problems and provide guidance to the operator. In addition, the Handcam also features a built-in thermal sensor with imaging capacity. This allows the operator to overlay thermal images on top of standard image captures, providing a more comprehensive and detailed view of the environment being inspected.How can field operator connect using Kiber?
Kiber is designed to be a plug-and-play solution that makes it easy for field operators to connect from anywhere in the world. It supports a range of connectivity options, including Wi-Fi, 5G phone connectivity, hotspot, and even satellite connectivity. This means that operators can connect to the device using whatever method is most convenient and reliable for their particular location and situation. With its flexible connectivity options and easy-to-use interface, Kiber provides a seamless and reliable communication channel between field operators and remote experts, helping to improve safety, efficiency, and productivity in a variety of industrial settings.What are the main features of Kiber’s software solution?
Kiber’s software solution offers a range of features, including real-time video and audio streaming, thermal imaging, and remote-control capabilities. It also includes collaboration tools, such as annotation and screen sharing, to facilitate communication between field operators and remote experts. In addition, we also offer a range of other software solutions to enhance the customer experience. These include Cloud services, Kiber Summarize, and Fleet Management tools, which help customers take control of their team’s performance, devices, and communication. With our cloud services, customers can securely store and access their data from anywhere, while Kiber Summarize allows users to quickly review and analyze video and audio recordings to extract key insights and information. Our fleet management tools, on the other hand, provide real-time monitoring and analytics of device usage and performance, helping customers optimize their operations and improve efficiency. Overall, our comprehensive software solution and additional tools help customers to streamline their operations, improve communication, and enhance safety and productivity in a variety of industrial settings.How does Kiber ensure data security and privacy for its software solution?
Kiber takes data security and privacy seriously and implements various measures to ensure the confidentiality and integrity of its software solution. These measures include data encryption, access controls, and user authentication.How frequently should Kiber’s software solutions be updated?
Our policy about SW/FW releases is to make available to all its customers with a valid support contract in place three releases per year with the following target schedule: – March – June – October Each release is named according to a Roman deity as ensemble while each SW/FW component released has its own release numbering following the three digits standard such as X.Y.Z where: • The first digit X indicates the Major release and is increased whenever the SW includes substantial changes in the architecture, components or implements a new version of the product that makes it no longer backwards compatible with the previous one. • The second Y digit indicates a Minor release and is incremented whenever the SW includes a new feature (or set of new features) or an enhancement of an existing feature, while maintaining backwards compatibility with previous versions. • The third Z-digit indicates a patch release and is increased whenever the SW includes bug correction or stability improvements that do not introduce new features or enhancements to existing functions. Here, too, backward compatibility with previous versions is preserved.Do we receive any notifications about the availability of new updates?
Yes, we provide notifications to users about the availability of new software updates.How many remote users can connect simultaneously with Kiber Web?
Our web-based platform for remote collaboration, Kiber Web, allows up to 11 remote users to connect simultaneously. However, our solution can also be used with Microsoft Teams where there is no user limit.Do remote users have to install software to connect with field operator?
Remote users typically do not need to install any software to connect with field operators using Kiber’s software solution. The solution is designed to be accessible through a web browser.Can I use the Kiber solution without an internet connection?
Yes, Kiber’s software solutions can be used in offline mode without an internet connection, although certain features, may be limited or unavailable.Can I use Kiber Web on third party’s smart glasses?
Kiber Web can be used on third-party smart glasses, as long as the glasses meet the necessary technical requirements and are compatible with the solution.Videos
Kiber 3 Unboxing
A brief introduction to Kiber 3, the all-in-one AR solution for remote collaboration.
How To Set Up a Kiber Session
How To Configure a WiFi Network
How To Use a Kiber Web Platform
How To Use the MS Teams Integration
How To Configure a GlocalMe Portable Router
How To Use the Wired Connectivity Kit
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