Augmented reality & remote assistance: Why do they work so well

22 Luglio 2020

Here are all the secrets that make remote assistance one of the best weapons of augmented reality.

AR remote assistance represents the future at your fingertips and this is only possible thanks to the best Augmented Reality devices already available on the hi-tech market.

Remote working has been at the forefront of everybody’s minds in recent months due to the COVID-19 pandemic. With the very strict rules imposed that have restricted travel movements, businesses are having to find new ways of working in these difficult circumstances.

This is where Augmented Reality technology companies (AR) can offer the solution. AR and remote working go hand in hand across the range of industry and business practices.

remote assistance with augmented reality in energy industry

From design and planning to maintenance and repair, AR gives the user instant access to specialist expertise, planning issues and technical data as well as a whole host of other information.

Science fiction becomes reality through augmented reality applications in industry.

Augmented Reality is a powerful tool. It allows the user to experience the real-world whilst overlaying information relevant to the task in hand. Visually this allows the user to overlay a visual layer that will bring a piece of machinery or a human skeleton into their digital reality.

In short, it can make the invisible visible. With the additional feature of annotation, it is possible for the user to be looking at a very complex system and for the remote specialist to highlight the particular switch or lever the user needs to turn.

AR allows for technical data to be constantly available to the user, of particular use in the installation, repair and maintenance of components.

AR is a ‘see-what-i-see’ tool, than can sense your hands and see how you are manipulating objects.

Read also: 5 ways to be a better remote trainer using augmented reality

This is how augmented reality greatly enhances the value of the individual team member.

augmented reality for the industrial enterprise
remote ar assistance

You do not have to be a technical specialist to use and benefit from using Augmented Reality. Your customer can find it very useful to have members of their maintenance team trained in the use of AR.

With this in place, when a piece of machinery is requiring repair or even for general servicing, the team member can carry out this work themselves.

AR makes technical data accessible to all and is a more efficient way of providing technical information than traditional documentation.

If, whilst carrying out essential work the team member encounters a difficulty, by wearing their AR equipment they can be connected to the specialist or engineer, be provided with additional technical information or be ‘talked through’ what is required.

Why does augmented reality reduce business costs?

AR remote assistance allows businesses to provide their same high-quality service, but remotely.

It allows your field technicians, with the use of their mobile Augmented Reality compatible devices, to have access to instant and high-quality support wherever they are working.

Whether the work is within a factory environment, a customer’s home or even out on an oil rig, the technician will be able to carry out the required work, safe in the knowledge that they have access to expert assistance if needed.

This increases productivity and first-time fix rates. These, of course, correlate to cost savings. In particular as this reduces the need to send experts out to the site.

Read also: Why Augmented Reality is revolutionizing remote assistance in the appliance market

All the advantages of using augmented reality in training and delicate interventions.

A famous Chinese proverb says:

“Tell me and I forget, show me and I will remember. Involve me and I will understand”.

Augmented Reality serves as the training tool that fulfils that proverb. Training and development is key to a company equipping their teams with the knowledge and skills they need to perform well.

From training machine operators to developing new processes, training personnel in H&S issues to surgeons performing complex operations, AR allows users to be immersed in a real-world/digital simulation where they are digitally interacting with the learning subject.

Augmented Reality allows even the most dangerous training to be safely practised, for example in the nuclear or machinery industries, without risk of endangering themselves or their surroundings.

To learn more about Augmented Reality applications in industry visit our Kiber Tech website and book a DEMO now!

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